Beyond Medical Assistance’s Care Coordinators: Ensuring That Your International Patient Journey To Singapore Is Seamless, Swift And Safe

Singapore is a world-class medical tourist hub, attracting over 500,000 medical tourists annually from all over the globe, particularly Asia. Numerous patients from overseas choose to seek treatment in Singapore because of the country’s many internationally accredited clinics, state-of-the-art medical technologies and highly qualified specialist doctors.

However, getting outside your comfort zone by seeking medical treatment in a foreign country can be somewhat daunting. When preparing for your flight to Singapore, the last thing you would want to be is uncertain. This is because the potential difficulties in, for instance, commuting from your hotel to the selected clinic and having a language barrier with the new healthcare team, can be anxiety-inducing.   

Beyond Medical Care Coordinators: Elevating Patient Experience to New Heights

Thankfully, you can gain the peace of mind that you crave by engaging Beyond Medical Group’s seamless, dependable, and all-encompassing medical concierge services called Beyond Medical Assistance.

We recognise the challenges, both physical and emotional, that come with seeking medical care away from your home country. These challenges impact not only the patients but also their caregivers and travel companions. Understanding this concern, Beyond Medical Assistance, which is located in Singapore, has been continually grooming reliable and friendly Assist-n-Care Coordinators to help medical tourists  

Our care coordinators were carefully selected based on their excellent track records as Service Excellence Ambassadors and Customer Care Leaders in Singapore’s leading Airline Carrier, Singapore Airlines. Moreover, all of them underwent comprehensive training in medical support service excellence. Their intensive training course includes cultural sensitivity, emergency response protocols, and patient communication skills. This extensive preparation empowers them with the knowledge and confidence to consistently deliver exceptional medical concierge service. 

Our diverse team, comprising members from various nationalities, is devoted to providing you with a pleasant, personalised international patient experience. We will walk with you right from the very start of your healthcare journey in Singapore, from pre-arrival preparations to post-treatment care and other services. All the arrangements will be communicated in your native language. 

Upon engaging our services, a dedicated and single point of contact will be assigned to manage all aspects of your medical administrative needs, followed by an introduction to your designated care coordinator, who will endeavour to make your time as an international patient in Singapore simply a breeze.

How Can Beyond’s Care Coordinators Help Patients?

Providing Empathetic, Friendly Medical Assistance 

Our care coordinators go beyond typical roles, offering not just medical help but also emotional support to patients and their caregivers.  Our well-trained coordinators are well-versed in Singapore’s healthcare system. After empathetically understanding your unique health condition and situation, they can connect you to the right specialist doctors, escort you from your hotel to the clinic and be your valuable assistant in numerous medical administrative tasks. We strongly believe in treating all patients with compassion as this creates a warm and comforting environment, helping them deal with the challenges of their medical conditions.

Bridging the Language Barrier and Other Cultural Gaps

Navigating healthcare in foreign countries can be challenging at times, especially for those with health issues. This is where Beyond Medical Assistance’s care coordinators step in to bridge the gap. Our coordinators are well-versed in the following:

Giving prompt aid for serious medical cases

In critical medical situations, time is of the essence, thus having the assistance of our care coordinators is crucial and empowering. Leveraging their experience being on the frontline as former cabin crew members, they bring essential crisis management skills to the forefront, providing invaluable assistance in challenging circumstances. Our care coordinators are skilled at managing highly stressful medical situations. They can quickly organise and coordinate evacuation plans, as well as ensure the safe transfer of patients to the right medical facilities. Patients and their families can feel assured, knowing they are in capable and trusting hands, even in the most demanding situations.

* Those dealing with life-threatening cases that require immediate care, such as physical trauma, should head straight to the nearby Accident and Emergency department.

Improving the overall patient experience 

Beyond Medical Assistance endeavours to positively impact patients, their caregivers and the healthcare industry as a whole.  We strive to elevate the standard of patient care, setting a new benchmark for patient service excellence. Care coordinators enhance the overall patient experience and reduce the additional workload often burdening the healthcare professionals. This additional support enables healthcare professionals to concentrate fully on medical procedures while the coordinators handle non-medical needs such as assisting with tasks like hotel arrangements, admission processes, and settlement of Letters of Guarantee with Insurance providers. Therefore, we contribute to a seamless and stress-free journey for both patients and healthcare providers.

Contact Beyond Medical Assistance Today

If you're travelling to Singapore for medical reasons, our medical concierge team is ready to assist you with your travel arrangements and necessary medical services. Feel free to reach out to Beyond Medical Assistance anytime and anywhere for enquiries about how we can make your international patient journey much easier. Our Beyond Medical Assistance call centre operates 24 hours, providing uninterrupted support to callers regardless of the time.  

Call or WhatsApp: +65 6589 8111 |  Email: wecare@beyondmedical.com.sg

Beyond Medical Group Featured in Business Times

We take great pride and joy in sharing the wonderful news of our repeated recognition on Business Times for the prestigious Enterprise 50 award. It is truly an honor to be featured once again, and this achievement holds special significance for us. We are particularly thrilled that our CEO, Elayne Soh, received prominent acknowledgement in the coverage.

This recurring accolade serves as a testament to the dedication, hard work, and commitment of our entire Beyond's team. It reflects our unwavering commitment to excellence and continuous efforts to make a positive impact in our industry. We believe that this recognition not only celebrates our past successes but also motivates us to strive for even greater heights in the future.

We express our heartfelt gratitude to all the organizers of the Enterprise 50 award for their meticulous process and fair evaluation. This acknowledgement is a testament to the collective effort and passion that defines our company culture. We sincerely appreciate the recognition and are inspired to maintain the high standards that have led to this honor once again.

Beyond Medical Group emerged as Top 50 in Enterprise 50 Award Ceremony 2023

In the 2023 Enterprise 50 Awards Ceremony held at Fairmont Hotel on 21st November 2023, Beyond Medical Group secured the 34th position. Ms. Elayne Soh and Mr. Sean Mak, representing the Senior Management Team, accepted the awards on behalf of the company and expressed gratitude to the dedicated HQ staff for their hard work, which contributed to this significant achievement.

Beyond Medical Group Ranked 34th in 2023 Edition of Enterprise 50 Awards

The E50 Award seeks to recognise outstanding privately-held companies, commending their significant contributions to Singapore's economic development, both domestically and internationally. This prestigious accolade is co-organised by The Business Times and KPMG in Singapore, with the support of Enterprise Singapore, the Singapore Business Federation, and the Singapore Exchange. The award is generously sponsored by OCBC Bank.

Companies competing for the E50 Award undergo a rigorous evaluation process based on a comprehensive set of qualitative criteria. This assessment includes an examination of their business model, management principles, innovation, internationalisation efforts, knowledge initiatives, market branding and presence, as well as risk management.

Medical Assistance Call Centres: Get Connected to Specialised Healthcare the Easy Way

In the dynamic landscape of healthcare, where every moment counts, and expertise matters, the role of medical assistance is paramount. Patients often find themselves in situations where timely, accurate, and specialised medical advice can make all the difference. This is where medical assistance call centres (also known as medical concierge services) step in, acting as the vital link between patients and the specialised care they urgently need. At Beyond Medical Assistance, we have experienced call centre executives and care coordinators in Singapore to connect you with the quality care you deserve.

The Crucial Role of Medical Assistance

Medical assistance goes beyond mere information dissemination; it embodies a lifeline for those in health distress. Medical call centres serve as round-the-clock hubs staffed with trained healthcare professionals ready to provide medically accurate and reliable guidance, reassurance, and support. Imagine a worried parent seeking advice on a child's sudden fever, or an elderly individual grappling with confusing symptoms – in such moments, medical assistance becomes invaluable. Care coordinators can assess the situation, provide first aid guidance, and recommend whether a visit to the emergency room is necessary or if the situation can be managed at home. 

Navigating the Healthcare Maze

Singapore’s healthcare system can be complex and overwhelming, especially for those dealing with chronic illnesses or multiple health conditions. Medical assistance call centres act as guides, helping patients navigate this intricate maze by providing easy-to-understand guidance on the following topics, empowering them to make informed decisions about their care.

Specialised Referrals at Your Fingertips

Medical assistance call centres play a pivotal role in rapidly connecting patients to specialised care quickly. Those who wish to streamline their patient journey can consider visiting a specialist straight away. Patients can do so by obtaining specialist referrals through medical assistance call centres, where care coordinators will direct them to the right specialist doctor after getting a preliminary understanding of the presenting symptoms. This individual needs assessment enhances the quality of care by helping patients to receive expert care more quickly.

Convenient Round-the-Clock Access to Medical Expertise

One of the most significant advantages of connecting with medical assistance call centres is the 24-hour access to medical expertise, guiding patients even at the wee hours of the night. This is necessary because health issues don't adhere to regular business hours. Confusing and serious medical problems can arise at any time, be it late at night, during holidays, or on weekends. 

Our Beyond Medical Assistance call centre operates 24/7, providing uninterrupted support to callers regardless of the time. This constant availability is crucial, especially when prompt medical attention is required. However, those dealing with life-threatening cases that require immediate care, such as physical trauma, should head straight to the nearby Accident and Emergency department.

Empathy and Compassion in Every Call

Beyond the medical expertise, what sets medical assistance call centres apart is the human touch. Our care coordinators operating the helpline are not just knowledgeable; they are empathetic listeners who understand the concerns and fears of the callers. Their compassionate approach provides reassurance and comfort to patients and their families, making the medical assistance experience not just helpful but also profoundly humane. 

In essence, medical assistance call centres serve as beacons of hope and guidance in the realm of healthcare. Their presence ensures that no one has to face medical uncertainties alone. By connecting patients to specialised care, these call centres empower individuals to make informed decisions about their health and well-being. In every call answered, and in every reassurance provided, the significance of medical assistance resonates, making these call centres indispensable pillars of support in the journey toward better health.

Consider Beyond Medical Assistance

Beyond Medical Group (BMG), which is located in Singapore, has 16 experienced specialists to provide a wide spectrum of services such as specialised and general health screening, prescription of medication and surgery. BMG’s clinics can be found in reputable major private hospitals such as Mount Elizabeth Hospital (Novena) Mount Elizabeth Hospital (Orchard), Gleneagles Hospital and Mount Alvernia Hospital, so patients can benefit from expert treatment at a convenient location.

BMG offers medical concierge services to ensure that you enjoy a seamless patient journey. Not only will engaging Beyond Medical Assistance’s services provide you with valuable guidance in many areas, but it can also potentially open doors to priority appointments for consultations with specialists under our esteemed group. Expediting specialist appointments is helpful because it will grant you swift access to expert medical care, helping you receive the VIP treatment you rightfully deserve.

Contacting Beyond Medical Assistance is extremely convenient as we are available 24/7. Reach out to our friendly and experienced care coordinators today to easily find the right support for your unique health needs.

Call or WhatsApp: +65 6589 8111 |  Email: wecare@beyondmedical.com.sg

Prioritising Specialist Health Screening in Singapore for a Healthier Tomorrow

In the bustling healthcare landscape of Singapore, comprehensive health screening has emerged as a cornerstone of preventive medicine. With the rise in chronic diseases and the understanding that early detection significantly improves treatment outcomes, health-conscious individuals are embracing health screening as an essential part of their lifestyle. More Singaporeans are becoming aware of the sheer importance of proactive healthcare — even when there are no obvious symptoms of disease — leading to a surge in demand for specialised health screening. Specialised health screening is conducted by medical specialists who delve deeper into specific aspects of health, providing detailed insights that general screenings might not have covered.

What are the Specialists Health Screening Packages available?

Specialist health screening packages in Singapore are tailored to provide an in-depth evaluation of specific health areas. Some of the common specialised health screening packages available include:

It's essential to note that the availability and specifics of these packages can vary between clinics. Individuals interested in specialised health screening should consult with healthcare professionals or clinics to determine which packages are most suitable for their health needs.

What are the preparations I need for Specialist Health Screening?

The preparations for specialist health screening can vary based on the specific type of screening you are undergoing. However, here are some general guidelines that might apply to various types of screenings:

Always consult your healthcare provider or the clinic conducting the screening for specific and personalised instructions. Following their guidelines ensures accurate results and a smooth screening experience.

How do I make an appointment for Specialised Health Screening?

At Beyond Medical Group, we have 16 specialists who provide a broad spectrum of specialised health screening packages. Reach out to our friendly and experienced care coordinators today to easily find the right specialised screening for your unique health needs. You can contact us anytime, anywhere via phone call, WhatsApp and email. 

Call or WhatsApp: +65 6589 8111 |  Email: wecare@beyondmedical.com.sg

Beyond Medical Group: BMI Sustainable Brand Award Winner 2023

Beyond Medical Group: SME100 Fast Moving Companies Winner 2023

Mirror Review: Empowering Healthcare Transformation

Beyond Medical Group x Fusion Medical Group Partnership: Enhancing Regional Healthcare

Exciting news! 𝗕𝗲𝘆𝗼𝗻𝗱 𝗠𝗲𝗱𝗶𝗰𝗮𝗹 𝗚𝗿𝗼𝘂𝗽 and 𝗙𝘂𝘀𝗶𝗼𝗻 𝗠𝗲𝗱𝗶𝗰𝗮𝗹 𝗚𝗿𝗼𝘂𝗽 have signed a Memorandum of Understanding (MOU) to collaborate on improving patient care, coordination and marketing efforts in the regions we serve ✨

As healthcare providers, we understand the importance of delivering top-notch care to our patients. Through this joint partnership, we can leverage on our synergistic strengths to offer even better services and improve patient experience. We're thrilled about the possibilities this partnership presents, and look forward to working closely with Fusion Medical Group in delivering seamless healthcare to our communities.

Stay tuned for updates on our progress as we work together to achieve our shared goals!

5 Things to Consider Before Visiting a Healthcare Specialist in Singapore 2023

The maze that is Healthcare

The Singapore healthcare system is impressive in many ways — from a comprehensive financial system to accessible hospitals and local neighbourhood GPs within walking distance of your home. In fact, in 2020, it ranked 1st in the world for the most efficient healthcare, according to Bloomberg’s Health-Efficiency Index. 

But what do you do when it’s not just the flu? With the numerous options available, navigating the healthcare system can also be quite daunting and confusing, especially if you’re not familiar with it. 

Some people don’t like the wait (or do not have the luxury of time to do so) and are often passed around from one healthcare provider to the next until you find the right doctor for your condition. The comprehensive financial system may also be overwhelming, with the need to understand your insurance plans and the policies and entitlements that come with them. 

  1. Is it the right doctor?

Contrary to popular belief, you do not need a GP referral to see a specialist. You can contact the specialist clinic directly to make an appointment. 

If you are already aware of your symptoms and have a general idea of what you suffer from, you could cut your time spent by visiting a specialist right away. For example, urinary issues could entail a visit to a urologist. 

Knowing your doctor’s background is essential. Specialist doctors have sub-specialties and certain treatments and techniques they are known for. These can generally be found on their clinic websites. 

An alternative option would be to visit your GP for an initial diagnosis, in which they may refer you to a specialist after. The trade-off, however, is that it may take you more consultations and hence, a longer wait before you get the necessary treatment or procedure. This may not be the best option if your condition is time-sensitive or if you’re experiencing symptoms that you would want immediately treated.

  1. Are you insured?

Healthcare in Singapore is expensive, especially for expatriates. This makes it paramount to take your insurance coverage into consideration. You may have restrictions on which medical providers you can visit and if certain treatments are insurance claimable. 

Some clinics have this information available online, but it would be best to give them a call and enquire because this information may not always be up-to-date. 

If you reside overseas, note that many insurance companies only partially cover emergency medical flights. Remember to read the fine details of your insurance policies carefully. 

  1. Visa applications

If you live outside of Singapore and would like to seek treatment within the country, you may need to make the appropriate visa application arrangements. 

You can apply via the Singapore embassy in your respective countries. Generally, you’ll have to make sure you have:

It’s important to note that these applications may take time, depending on your country of residence. It may take as long as 6 weeks, so plan early! 

Pro-tip: If you’ve already found the specialist you’d like to visit in Singapore, you may request a supporting letter to aid in your application.

  1. Getting around

Clinic location matters, especially if you will have to see the doctor often for check-ups and long-term care. Look into the location of the clinic, how accessible it is and how long it will take to travel to and fro appointments.

On that note, if you live outside Singapore, consider the necessary transport arrangements you would need to make. For more serious cases and disabilities, you may require medical evacuation services. 

  1. Post-care support

If you plan to undergo surgery or a procedure, remember to make the necessary arrangements. Have a trusted friend or family member assume the role of primary caregiver to assist with the transition from hospital to home. 

What’s Beyond Medical Assistance?

Here at Beyond Medical Assistance (BMA), we believe in providing accessible and holistic healthcare experiences that go beyond the provision of medical services. Helmed by a healthcare management team with a combined experience of 40 years, the BMA team will hear your concerns and refer you to the appropriate specialist in the public or private sector. 

We function as a single point of contact for all your healthcare needs, such as:

Beyond Medical Assistance also has in-house healthcare ambassadors to assist with hospital admissions and to facilitate proper communication between your overseas medical provider and Singapore specialist, ensuring that you get the necessary care and attention. Getting treatment doesn’t have to be complicated. If in doubt, WhatsApp or call us at +65 6589 8111, or drop us an email at wecare@beyondmedical.com.sg for a consultation.