Getting a Medical Concierge Service in Singapore 2023

As COVID-19 safe management measures (SMMs) lift, many of you would have likely felt the squeeze as crowds started to appear. With more people out and about, this will likely translate into longer waiting times everywhere, including hospitals. 

Health problems are usually time-sensitive and require treatment as soon as possible. However, not everyone has the luxury of time to wait their turn at hospitals. Hence, to meet their healthcare needs, many have turned to an alternate solution: e-medical concierges. 

What is a Medical Concierge Service?

Did you know that like hotels, the healthcare industry also has its own concierge services? 

In hospitals, patient or clinical concierges help patients navigate the complex world of clinical trials, medical services, and medical insurance. Their primary purpose is to make the patient’s stay in the hospital as comfortable as possible. 

Outside of hospitals, medical concierges also exist online and usually act as intermediaries between patients and private healthcare providers. The end result is usually faster, more convenient and personalised treatment.

Types of Online Medical Concierges

Online medical concierges can be differentiated into subtypes such as:

Most medical concierges often have services that overlap between the three types stated above so as to capture a broader pool of customers. Some have even further differentiated to provide services such as managing employee medical benefits for companies. 

What is the difference between Concierge Nursing and Medical Concierges?

Concierge Nursing

When you engage the services of Concierge Nurses, you find that concierge nurses are:

This means patients directly contact the individual nurse to request specific healthcare services and can receive physical aid at whichever location they are at.

Those patients on a subscription plan will also have to pay a regular fee for the nurse’s healthcare services. This regular fee will have to be paid even if there were no visits during the subscription period (e.g. 0 visits a month incurs the same cost as 30 visits a month). 

e-Medical Concierge

An e-medical concierge usually does not send healthcare professionals to go to a patient physically but recommends doctors for a patient to visit.

Payment modes also differ between Medical Concierges and Concierge Nursing. Medical Concierges are more varied in payment plans, whereby patients enjoy the services for free or pay based on the services used. Concierge Nurses usually only have two modes of payment — subscription-based payments and pay-by-service plans.

How do Medical Concierge Services work in Singapore?

To engage the services of an e-Medical Concierge in Singapore, simply contact the concierge, and tell them about your concerns. From there, the healthcare advisor on the call will refer you to a specialist who can tackle your problems. 

Depending on which Medical Concierge you call, they may even help you book an appointment with said specialist or arrange a hospital admission if you urgently require medical care. 

If you are an overseas patient, some clinics will be able to help with your travel arrangements all to facilitate your healthcare experience.

Are there any e-Medical Concierges in Singapore?

Some examples of e-Medical Concierges in Singapore include:

What can a Medical Concierge Service do for me?

In general, medical concierge services in Singapore are targeted at both local and foreign patients. The list of services they provide is wide and varied, but a few common services are as follows.

Medical Concierge Services for both local and foreign patients:

Additional Medical Concierge Services for foreign patients:

Do note that this list does not capture all services provided by the various Medical Concierges, but serves only as a general guide.

What is the cost of a Medical Concierge Service?

The cost generally depends on the services and concierge you choose. 

Services such as booking appointments, answering enquiries and referrals to specialists are free of charge for most medical concierges.

However, if your choose to engage the services of a concierge doctor, you will need to pay regular membership fees. Otherwise, consultation fees for specialists are usually determined by the clinic you choose to go to after obtaining free referrals from the Medical Concierge. 

How do I know which Medical Concierge Service is right for me?

Apart from looking at the services offered by the Medical Concierge, you should also choose a concierge that you can trust to:

One good example is Beyond Medical Assistance, which provides unbiased referrals to all doctors, public or private. These referrals will also be guided by specialists who have at least 15 years of clinical experience and a healthcare management team, with a combined experience of over 40 years in the industry. That way, you can rest assured, knowing that the medical aid you receive is what you truly need.

Other than that, you are free to choose any concierge services that you feel most comfortable with. 

How do I contact a Medical Concierge Service?

Contacting an e-Medical Concierge Service is usually hassle-free and done via a text message or phone call.

The first step is to Google for a Medical Concierge that looks like it would suit you. Then just look for the “Contact Us” button on their respective websites or contact information like:

For Beyond Medical Assistance, please call us or WhatsApp us for any enquiry.

Summary 

Medical concierges are free and easily accessible to the public. If you want to skip the queue at hospitals to get a doctor’s appointment, need a specialist referral, or simply want your medical enquiries answered by healthcare professionals, this is definitely a suitable option for you. 

Specialties & Sub-specialties in Medicine: Are you seeing the right doctor?


Introduction

The human body is complex, and the realm of health and medicine is just as vast and extensive. Although all doctors share the same goal of helping you get better and stay healthy, they each have their own skillset and expertise, or specialities. Some doctors opt to further their practice within the area of their specialty and focus on more specific conditions, structures or treatments — these are called subspecialties. 

For example, you could have two cardiologists who both specialise in matters of heart health (cardiology), but one could sub-specialise in interventional cardiology, while the other in electrophysiology and pacing — just like how a house would need a plumber and an electrician.

Under the same analogy, if your child had heart issues and needed treatment, would you go to a paediatric cardiologist or would you go to an interventional cardiologist? Understandably, it can be confusing. 

In Singapore, there are 49 recognised clinical specialties in the medical field, ranging from Anaesthesiology to Urology [1]. 

Each specialty branches out into sub-specialties,with over 100 different sub-specialties in Singapore. Under Cardiology, the doctor could specialise in anything from clinical cardiology to electrophysiology or heart failures and transplants. 


Why do doctors have sub-specialties?

To ensure the best patient care, sub-specialties allow doctors to narrow down their focus on specific areas of their specialty, allowing them in-depth knowledge and enabling them to treat complex health problems that they may not have been able to without subspecialising.

After completing their medical training, doctors can undergo fellowships and residencies to train in their subspecialty of choice. Doctors can even opt to have dual-subspecialty by getting the appropriate training. 


General practitioners, specialists and subspecialists

General practitioners are generally your frontline doctors or your primary care physicians. They are the first people we consult when we suffer from a symptom but do not know what’s wrong. From there, a general diagnosis is done, and they will provide you with treatment.

However, if necessary, your doctor may refer you to a specialist for a more comprehensive diagnosis and if you require more specialised and treatment. A specialist may refer you to a subspecialist if you have a specific or complex condition that needs further diagnosis. 


How do I find the right specialist doctor in Singapore?

There are two main ways to find the right specialist doctor for you:

  1. Ask your General Practitioner (GP)

As mentioned earlier, your GP could perform an initial diagnosis and help understand the underlying causes of your symptoms. If you need further treatment, they can recommend what type of specialist you should seek a diagnosis from next. 

The advantage of having your GP as the first point of contact is that they would be able to refer you to a specialist who would be better equipped to treat your condition. The trade-off, however, is that it may take you more consultations, and hence a longer wait before you get the necessary treatment or procedure. This may not be the best option if your condition is time-sensitive or if you’re experiencing symptoms that you would want immediately treated. 

  1. Do your research

If you are already aware of your symptoms, you could visit the specialist straightaway. There are hundreds of specialist doctors online in Singapore, and doing your due diligence could land you the right one. There are other things to take note of, such as:

  1. Contact Beyond Medical Assistance 

Here at Beyond Medical Assistance, we take the hassle out of finding the right medical provider and walk you through the entire process — from hearing your concerns and referring you to the right specialist to arranging your first consultation and assisting in your insurance claims and billing process. We function as a single point of contact for all your healthcare needs, such as:

Beyond Medical Assistance offers concierge services for overseas patients as well. We cut the hassle by assisting with Visa applications for medical visits, arranging medical appointments and flight and accommodation bookings. We also assist in facilitating proper communication between your overseas medical provider and Singapore specialist to ensure that you get the necessary care and attention. 


Summary

Knowing specifically where and who to consult can help you save time and receive treatment earlier. With the vastness of specialties and subspecialties available, it can, understandably, be confusing. Beyond Medical Assistance is committed to being your single point of contact for your medical needs. Contact us to book a consultation, and we’ll link you up with the right healthcare specialist. 


[1] Singapore General Hospital. “Specialties and Services.” Departments and Centres, https://www.sgh.com.sg/patient-care/specialties-services/specialties-and-services-singapore-general-hospital. Accessed 26 November 2021.