5 Things to Consider Before Visiting a Healthcare Specialist in Singapore 2023

The maze that is Healthcare

The Singapore healthcare system is impressive in many ways — from a comprehensive financial system to accessible hospitals and local neighbourhood GPs within walking distance of your home. In fact, in 2020, it ranked 1st in the world for the most efficient healthcare, according to Bloomberg’s Health-Efficiency Index.

But what do you do when it’s not just the flu? With the numerous options available, navigating the healthcare system can also be quite daunting and confusing, especially if you’re not familiar with it.

Some people don’t like the wait (or do not have the luxury of time to do so) and are often passed around from one healthcare provider to the next until you find the right doctor for your condition. The comprehensive financial system may also be overwhelming, with the need to understand your insurance plans and the policies and entitlements that come with them.

Is it the right doctor?

Contrary to popular belief, you do not need a GP referral to see a specialist. You can contact the specialist clinic directly to make an appointment.

If you are already aware of your symptoms and have a general idea of what you suffer from, you could cut your time spent by visiting a specialist right away. For example, urinary issues could entail a visit to a urologist.

Knowing your doctor’s background is essential. Specialist doctors have sub-specialties and certain treatments and techniques they are known for. These can generally be found on their clinic websites.

An alternative option would be to visit your GP for an initial diagnosis, in which they may refer you to a specialist after. The trade-off, however, is that it may take you more consultations and hence, a longer wait before you get the necessary treatment or procedure. This may not be the best option if your condition is time-sensitive or if you’re experiencing symptoms that you would want immediately treated.

Are you insured?

Healthcare in Singapore is expensive, especially for expatriates. This makes it paramount to take your insurance coverage into consideration. You may have restrictions on which medical providers you can visit and if certain treatments are insurance claimable.

Some clinics have this information available online, but it would be best to give them a call and enquire because this information may not always be up-to-date.

If you reside overseas, note that many insurance companies only partially cover emergency medical flights. Remember to read the fine details of your insurance policies carefully.

Visa applications

If you live outside of Singapore and would like to seek treatment within the country, you may need to make the appropriate visa application arrangements.

You can apply via the Singapore embassy in your respective countries. Generally, you’ll have to make sure you have:

A valid passport
3 copies of recent passport-sized photographs
A filled-in application form

It’s important to note that these applications may take time, depending on your country of residence. It may take as long as 6 weeks, so plan early!

Pro-tip: If you’ve already found the specialist you’d like to visit in Singapore, you may request a supporting letter to aid in your application.

Getting around

Clinic location matters, especially if you will have to see the doctor often for check-ups and long-term care. Look into the location of the clinic, how accessible it is and how long it will take to travel to and fro appointments.

On that note, if you live outside Singapore, consider the necessary transport arrangements you would need to make. For more serious cases and disabilities, you may require medical evacuation services.

Post-care support

If you plan to undergo surgery or a procedure, remember to make the necessary arrangements. Have a trusted friend or family member assume the role of primary caregiver to assist with the transition from hospital to home.

What’s Beyond Medical Assistance?

Here at Beyond Medical Assistance (BMA), we believe in providing accessible and holistic healthcare experiences that go beyond the provision of medical services. Helmed by a healthcare management team with a combined experience of 40 years, the BMA team will hear your concerns and refer you to the appropriate specialist in the public or private sector.

We function as a single point of contact for all your healthcare needs, such as:

Specialist referrals and appointment scheduling
Medical concierge and limousine services
Insurance and billings claims
Post-op recovery and assistance
Fast-track admission

Beyond Medical Assistance also has in-house healthcare ambassadors to assist with hospital admissions and to facilitate proper communication between your overseas medical provider and Singapore specialist, ensuring that you get the necessary care and attention. Getting treatment doesn’t have to be complicated. If in doubt, WhatsApp or call us at +65 6589 8111, or drop us an email at wecare@beyondmedical.com.sg for a consultation.

Getting a Medical Concierge Service in Singapore 2023

As COVID-19 safe management measures (SMMs) lift, many of you would have likely felt the squeeze as crowds started to appear. With more people out and about, this will likely translate into longer waiting times everywhere, including hospitals.

Health problems are usually time-sensitive and require treatment as soon as possible. However, not everyone has the luxury of time to wait their turn at hospitals. Hence, to meet their healthcare needs, many have turned to an alternate solution: e-medical concierges.

What is a Medical Concierge Service?

Did you know that like hotels, the healthcare industry also has its own concierge services?

In hospitals, patient or clinical concierges help patients navigate the complex world of clinical trials, medical services, and medical insurance. Their primary purpose is to make the patient’s stay in the hospital as comfortable as possible.

Outside of hospitals, medical concierges also exist online and usually act as intermediaries between patients and private healthcare providers. The end result is usually faster, more convenient and personalised treatment.

Types of Online Medical Concierges

Online medical concierges can be differentiated into subtypes such as:

Travel Medical Assistance
- The concierge links you up with a wide database of foreign doctors, hospitals and private clinics.
- Travel arrangements such as transport and location of stay will be made for you by the concierge.

Private Health Advisories
- A team of healthcare advisors work closely with GPs and specialists to provide personalised second opinions for patients.
- Such concierges also help link patients up with the right doctor quickly and efficiently.
- Some concierges even provide individualised physical examinations and help with complex disease management.
- Most Private Health Advisories also handle all administrative procedures, including appointment booking and insurance claims for you

Private Physician Practice
- Usually, an annual fee is paid to a doctor who will be at your service 24/7 to provide personalised care and answer all medical questions you have
- Most concierge doctors will also help you handle all administrative matters, such as insurance claims and applications for government subsidies (e.g. MediShield)

Most medical concierges often have services that overlap between the three types stated above so as to capture a broader pool of customers. Some have even further differentiated to provide services such as managing employee medical benefits for companies.

What is the difference between Concierge Nursing and Medical Concierges?

Concierge Nursing

When you engage the services of Concierge Nurses, you find that concierge nurses are:

Licensed, professional nurses
Self-employed
Independent of any hospitals, private clinics and home care agencies
Provide nursing services on a subscription basis
Provide fee-for-service plans where payment is given based on the service provided
Go to the patients instead of the patient coming to them

This means patients directly contact the individual nurse to request specific healthcare services and can receive physical aid at whichever location they are at.

Those patients on a subscription plan will also have to pay a regular fee for the nurse’s healthcare services. This regular fee will have to be paid even if there were no visits during the subscription period (e.g. 0 visits a month incurs the same cost as 30 visits a month).

e-Medical Concierge

An e-medical concierge usually does not send healthcare professionals to go to a patient physically but recommends doctors for a patient to visit.

Payment modes also differ between Medical Concierges and Concierge Nursing. Medical Concierges are more varied in payment plans, whereby patients enjoy the services for free or pay based on the services used. Concierge Nurses usually only have two modes of payment — subscription-based payments and pay-by-service plans.

How do Medical Concierge Services work in Singapore?

To engage the services of an e-Medical Concierge in Singapore, simply contact the concierge, and tell them about your concerns. From there, the healthcare advisor on the call will refer you to a specialist who can tackle your problems.

Depending on which Medical Concierge you call, they may even help you book an appointment with said specialist or arrange a hospital admission if you urgently require medical care.

If you are an overseas patient, some clinics will be able to help with your travel arrangements all to facilitate your healthcare experience.

Are there any e-Medical Concierges in Singapore?

Some examples of e-Medical Concierges in Singapore include:

Beyond Medical Assistance
The Medical Concierge Group
Ace Medical Concierge
Priority Capital Holding Pte Ltd
Infinity Singapore Medical

What can a Medical Concierge Service do for me?

In general, medical concierge services in Singapore are targeted at both local and foreign patients. The list of services they provide is wide and varied, but a few common services are as follows.

Medical Concierge Services for both local and foreign patients:

Individual Needs Assessment
Referrals and Appointments to specialists
Transport arrangements in Singapore
Answer enquiries on Pre-operative preparation and Post-operative recovery
Letters of Guarantee for Medical Treatment
Assistance with insurance and other Medical claims
Collection and Delivery of Test Results
Collection and Delivery of Medication

Additional Medical Concierge Services for foreign patients:

Transport and living arrangements for medical travel to Singapore
Worldwide Medical Evacuation
Assistance with visa application for medical visits

Do note that this list does not capture all services provided by the various Medical Concierges, but serves only as a general guide.

What is the cost of a Medical Concierge Service?

The cost generally depends on the services and concierge you choose.

Services such as booking appointments, answering enquiries and referrals to specialists are free of charge for most medical concierges.

However, if your choose to engage the services of a concierge doctor, you will need to pay regular membership fees. Otherwise, consultation fees for specialists are usually determined by the clinic you choose to go to after obtaining free referrals from the Medical Concierge.

How do I know which Medical Concierge Service is right for me?

Apart from looking at the services offered by the Medical Concierge, you should also choose a concierge that you can trust to:

Patiently listen to all your needs and concerns
Provide unbiased advice and referrals
Have vast access to different doctors and healthcare providers

One good example is Beyond Medical Assistance, which provides unbiased referrals to all doctors, public or private. These referrals will also be guided by specialists who have at least 15 years of clinical experience and a healthcare management team, with a combined experience of over 40 years in the industry. That way, you can rest assured, knowing that the medical aid you receive is what you truly need.

Other than that, you are free to choose any concierge services that you feel most comfortable with.

How do I contact a Medical Concierge Service?

Contacting an e-Medical Concierge Service is usually hassle-free and done via a text message or phone call.

The first step is to Google for a Medical Concierge that looks like it would suit you. Then just look for the “Contact Us” button on their respective websites or contact information like:

Phone Numbers
Whatsapp
Email Address
Enquiry forms

For Beyond Medical Assistance, please call us or WhatsApp us for any enquiry.

Summary

Medical concierges are free and easily accessible to the public. If you want to skip the queue at hospitals to get a doctor’s appointment, need a specialist referral, or simply want your medical enquiries answered by healthcare professionals, this is definitely a suitable option for you.

Specialties & Sub-specialties in Medicine: Are you seeing the right doctor?

Introduction

The human body is complex, and the realm of health and medicine is just as vast and extensive. Although all doctors share the same goal of helping you get better and stay healthy, they each have their own skillset and expertise, or specialities. Some doctors opt to further their practice within the area of their specialty and focus on more specific conditions, structures or treatments — these are called subspecialties.

For example, you could have two cardiologists who both specialise in matters of heart health (cardiology), but one could sub-specialise in interventional cardiology, while the other in electrophysiology and pacing — just like how a house would need a plumber and an electrician.

Under the same analogy, if your child had heart issues and needed treatment, would you go to a paediatric cardiologist or would you go to an interventional cardiologist? Understandably, it can be confusing.

In Singapore, there are 49 recognised clinical specialties in the medical field, ranging from Anaesthesiology to Urology [1].

Each specialty branches out into sub-specialties,with over 100 different sub-specialties in Singapore. Under Cardiology, the doctor could specialise in anything from clinical cardiology to electrophysiology or heart failures and transplants.

Why do doctors have sub-specialties?

To ensure the best patient care, sub-specialties allow doctors to narrow down their focus on specific areas of their specialty, allowing them in-depth knowledge and enabling them to treat complex health problems that they may not have been able to without subspecialising.

After completing their medical training, doctors can undergo fellowships and residencies to train in their subspecialty of choice. Doctors can even opt to have dual-subspecialty by getting the appropriate training.

General practitioners, specialists and subspecialists

General practitioners are generally your frontline doctors or your primary care physicians. They are the first people we consult when we suffer from a symptom but do not know what’s wrong. From there, a general diagnosis is done, and they will provide you with treatment.

However, if necessary, your doctor may refer you to a specialist for a more comprehensive diagnosis and if you require more specialised and treatment. A specialist may refer you to a subspecialist if you have a specific or complex condition that needs further diagnosis.

How do I find the right specialist doctor in Singapore?

There are two main ways to find the right specialist doctor for you:

Ask your General Practitioner (GP)

As mentioned earlier, your GP could perform an initial diagnosis and help understand the underlying causes of your symptoms. If you need further treatment, they can recommend what type of specialist you should seek a diagnosis from next.

The advantage of having your GP as the first point of contact is that they would be able to refer you to a specialist who would be better equipped to treat your condition. The trade-off, however, is that it may take you more consultations, and hence a longer wait before you get the necessary treatment or procedure. This may not be the best option if your condition is time-sensitive or if you’re experiencing symptoms that you would want immediately treated.

Do your research

If you are already aware of your symptoms, you could visit the specialist straightaway. There are hundreds of specialist doctors online in Singapore, and doing your due diligence could land you the right one. There are other things to take note of, such as:

The doctor’s background - specialist doctors' specialties or certain treatments and techniques they are known for.

The clinic location - you could consider the location of the clinic and how far it will take to travel to and fro appointments. This may be a factor of concern, especially if you will have to see the doctor often for check-ups, such as an orthopaedic specialist.

Check your insurance coverage - you may have restrictions on which medical providers you can use and if certain treatments are insurance claimable. Some clinics have this information online but it would be best to drop them a call and enquire as information isn’t always updated online.

Contact Beyond Medical Assistance

Here at Beyond Medical Assistance, we take the hassle out of finding the right medical provider and walk you through the entire process — from hearing your concerns and referring you to the right specialist to arranging your first consultation and assisting in your insurance claims and billing process. We function as a single point of contact for all your healthcare needs, such as:

Specialist referrals and appointment scheduling
Medical concierge and limousine services
Insurance and billings claims
Post-op recovery and assistance
Fast-track admission

Beyond Medical Assistance offers concierge services for overseas patients as well. We cut the hassle by assisting with Visa applications for medical visits, arranging medical appointments and flight and accommodation bookings. We also assist in facilitating proper communication between your overseas medical provider and Singapore specialist to ensure that you get the necessary care and attention.

Summary

Knowing specifically where and who to consult can help you save time and receive treatment earlier. With the vastness of specialties and subspecialties available, it can, understandably, be confusing. Beyond Medical Assistance is committed to being your single point of contact for your medical needs. Contact us to book a consultation, and we’ll link you up with the right healthcare specialist.

[1] Singapore General Hospital. “Specialties and Services.” Departments and Centres, https://www.sgh.com.sg/patient-care/specialties-services/specialties-and-services-singapore-general-hospital. Accessed 26 November 2021.